IT Support
Helpdesk & Remote Desktop Support, Outsourcing, Networking, Firewalls & Security
Telephone, Onsite and Remote Desktop Support - IT Helpdesk
Enjoy
unlimited remote support by telephone, quick response email or
interactively using Internet based remote control. Liberate your team
to focus on what they do best instead of wasting time
worrying about computer problems. Our Microsoft Certified technicians
can analyse and quickly resolve around 75% of problems
without even visiting your office.
Vigilant Solutions' online support and maintenance utilises remote
desktop capabilities that enable us to support you by remotely viewing
and controlling your servers and workstations. This capability enables
instant action and a significant reduction in costs.
We address the problem from our call centre with minimal
disruption to your workflow.
Outsourcing your IT SupportThe primary advantage of
outsourcing is absolute flexibility. As your business grows and
changes, we can adjust your service level to ensure that it
delivers maximum ROI with minimal disruption.
With the use of advanced diagnostic software, Vigilant
Solutions can predict the onset of support issues, instantly
respond to unforeseen issues and monitor server and workstation loads
effecting system performance.
In the event that onsite assistance is required, we can rapidly
dispatch an engineer to your office. Our pre-purchased hours and volume
discounts as well as varying response times allow you to tailor the
service to precisely fit your business needs. Depending on the level of
urgency, you can choose a guaranteed response time to suit you.
Critical onsite response can be achieved in as little as 2 hours.
Our team has extensive experience in Microsoft, Cisco, Novell,
Macintosh, Unix, Linux and many other fields. Furthermore, Vigilant’s
engineers display a high degree of professionalism and integrity at all
times ensuring that they are not only great ambassadors for our company
but also reflect the expectations of our clients.
NetworkingVigilant Solutions provides a
range of communications and networking solutions, ranging from simple
firewalls and Internet connections to worldwide infrastructures using
standardised telecommunications equipment.
Our consultants can advise you on the best hardware and service
providers to suit your requirements. We can project manage
installations and roll out hardware improvements. We also install,
configure and maintain wireless, wide area and local area networks.
Our Network Engineers are experienced in a wide range of
skills covering Cisco, Netgear, Nortel, Lucent, Juniper, and Sun
hardware platforms.
Firewalls & SecurityThe increase in
Internet usage and e-Commerce practices has generated a large number of
security concerns - viruses, trojan horses... there has never been a
more critical time for companies to apply effective security
technology. Today, as public and private networks merge, security
breaches and security weaknesses become more apparent.
Security
awareness should be part of any business, small or large. Ignoring this
factor can be costly whether it relates to time, money or both.
Vigilant Solutions provides security consultation services across many
system technologies, securing wireless LANs, wide area networks, local
area networks, servers and workstations.
Contact Vigilant Solutions today to realise the benefits of premium IT Support.
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